Help Center

Below is a list of frequently asked questions and concerns regarding ordering products from BioSonics.com:

How to order products from BioSonics.com?
Credit Card and Payment Information
Why is BioSonics.com so safe?
BioSonic Enterprises Unconditional Guarantee
BioSonics.com Safe Shopping Guarantee
Shipping Fees
Shipping Time & Cancellations
Security and Privacy

How to order products from BioSonics.com?

There are three simple and easy ways to order BioSonics.com products:

- Order Online

Ordering through our secure online shopping system. Ordering online is fast and easy—you’ll be walked through a simple five-step ordering process.

- Order by Phone

If you have any questions or prefer ordering over the phone, you can call us at (800) 925-0159 (toll free in the US).

Our customer services hours are 24/7. We accept all major credit cards: American Express, MasterCard, Visa or Discover.

- Order by Fax

Printing out a form to fax or mail to us
If you want to send us a check or have a browser that does not support secure transactions, please use this form. Fax orders to 203-287-7515 Attn: BioSonic Orders.

If you have any questions, please call 1-800-925-0159 (toll free in the USA) or email us at support@BioSonics.com.

Credit Card and Payment Information
Shopping at BioSonics.com is safe. We back every credit card purchase with our BioSonics.com Safe Shopping Guarantee.

We guarantee that every transaction you make at BioSonics.com will be safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at BioSonics.com. Certain third-party orders are excluded. See guarantee details below.

Why is BioSonics.com so safe?

Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

BioSonic Enterprises Unconditional Guarantee
We unconditionally guarantee all of our products. We are committed to giving you the best service possible. Please email us if you have any comments.

We offer products that are unique and are to benefit and contribute to your lifestyle. If you are dissatisfied with any product, for any reason, return the product(s) within 30 days for a full refund. (Shipping charges not included in refund.)

All products to be returned require a return authorization number prior to their return. To acquire a return authorization number, call (800) 925-0159 or email us. We will reply to your request.

Note that all returned products must be in the same condition as when they were received, including box and packaging.

BioSonics.com Safe Shopping Guarantee
Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 worth of fraudulent charges. If your bank does hold you liable for any of this $50, BioSonics.com will cover the entire liability for you, up to the full $50. BioSonics.com will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at BioSonics.com while using the secure server.

In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Shipping Fees
Shipping rates are challenging for an online retailer to calculate. We need to cover costs such as packing your order, checking your order, packaging materials and the actual shipping costs. We strive to keep our total shipping costs as low as possible. To be fair to our customers who are located all across the country (in different shipping zones), we have set our shipping rates based on the size of your order. Please see the following chart for US-shipping rate details. International shipments are based upon the weight of the order and obtained via competitive quotes from major carriers. You will be presented with your options during checkout.

Domestic (U.S.) Rate Table:

International Rate Table: Note: All times are from shipment and do not take into account delays for customs or local delivery in your home country.

NOTE: Users in certain countries may be subject to custom duties and VAT associated with their orders. Please contact our customer service department if you have questions before orderinng.

Shipping Time & Cancellations
We do our best to ship products within 24 hours of receiving the order. If shipping is delayed you will be notified by email. Delivery time depends upon what method you choose and what country you live in.

To cancel an order call or email within 6 hours of the original order. To help serve you, we process and ship orders very quickly.

Security and Privacy
We know you're concerned about online security and privacy. We hope this will answer all of your questions.

Our secure server Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. You can safely enter your entire credit card number on the secure server and it cannot be read in transit. Remember, if you choose the secure server, all the information you enter on the order form—name, address, phone number, etc.—is safely encrypted. How we store your credit card number To give you an additional layer of security, we never store your credit card information. After you type in your credit card number, fax it in, or call it in, your complete credit card number is transferred securely to our payment processing network. Again, your information is never stored and so cannot be stolen, pirated or distributed. We respect your personal privacy We do not sell or rent our list of customers to anyone. Period.